Customer Success Manager

Permanent employee, Part-time · Paris, Remote

Your Mission

Core Responsibilities

Manage and strengthen relationships with existing clients, ensuring high satisfaction, retention, and value creation
Serve as a credible technical point of contact, understanding clients’ technical environments and translating their needs into actionable solutions
Collaborate closely with delivery and engineering teams to ensure smooth project execution and measurable client outcomes
Monitor client satisfaction and provide feedback to internal teams to drive continuous improvement
Identify upsell and cross-sell opportunities in line with client goals

Additional Responsibilities

Contribute to client success frameworks (playbooks, pricing models, messaging, proposal templates)
Support grant applications or related administrative tasks when relevant
Participate in strategic discussions with clients and internal leadership to shape long-term engagement plans

Your profile

Key Hard Skills Required

Experience in account management, customer success, or client-facing roles in IT services
Technical fluency: comfortable discussing APIs, cloud solutions, DevOps, containers, or developer tools
Understanding of service delivery models (T&M, fixed-price, team extension)
Ability to translate client needs into tailored service offerings
Strong communication and relationship management skills

Nice-to-Have Hard Skills

Exposure to the open-source ecosystem (developer tools, infrastructure, cybersecurity)
Proposal writing skills (French & English)
Experience contributing to strategic client success initiatives

Key Soft Skills

Excellent listening skills and empathy to understand client pain points and act as a trusted advisor
Client-centric mindset with a focus on satisfaction, retention, and sustainable growth
Ability to bridge technical and business perspectives with diplomacy and clarity
Comfortable interacting with highly technical stakeholders, including PhD-level engineers
Essential prerequisites:
- Ideally, a business background with technical experience or an Engineering background with proven business and sales acumen
- Proven experience (2+ years) in IT professional services sales
- Experience working with open-source software

Our recruiting process' steps

1. General interview with HR
2. Interview with Service Director Miklos Tomka
3. Interview with CEO Thomas Gazagnaire

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About us

Tarides is an international software company with offices in Cambridge (UK), Paris (France), and Chennai (India), founded in 2018 by pioneers of systems and functional programming. We have a worldwide presence with collaborators working remotely from the US, Australia, Canada, India, Japan, and across Europe. We have a solid academic background with connections to the University of Cambridge, Inria, and IIT Madras. Our diverse team of 80+ people performs groundbreaking innovation, feature development, and crucial maintenance of OCaml-based projects.

Tarides was previously part of Station F's Founder program in 2018 and was selected for the “Concours d’Innovation i-Lab,” organised by the French Ministry of Higher Education, Research, and Innovation in partnership with Bpifrance. Tarides was also recognised during the FIC (International Cybersecurity Forum) 2020 fair, the leading European event on cybersecurity. These awards acknowledge the high quality solutions developed by Tarides and emphasise the interest they have gained from the cybersecurity community.

In 2022, OCaml Labs (a spinout from the University of Cambridge) and Segfault Systems (a spinout from IIT-Madras) both joined Tarides, aligning towards a shared goal: empowering developers, communities, and organisations to adopt OCaml as their primary programming experience by providing training, expertise, and development services.

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We are looking forward to hearing from you!

Thank you for your interest in Tarides. Please fill out the following short form.